Claim today in 4 simple steps
- Claim today in 4 simple steps
Start your claim
Select the relevant type of claim to access the appropriate claim form. You can download a claims form and gather all the supporting documents you’ll need.
Submit your claim
Once you’ve completed your claim form and have the required documents ready, you can submit your claim to us.
We assess your claim
We have a fair decision-making process and we aim to give feedback soon after you’ve submitted your form or after we’ve requested outstanding information.
We pay your claim
If your claim meets the contractual criteria of your policy, we will pay out.
Select your claim type
- Select your claim type
Death cover
You can claim for the death of a loved one who had life cover or a savings policy with Sanlam.
Funeral cover
If you’ve taken out a standalone Funeral cover policy with Sanlam or Sanlam Indie.
Funeral benefit
Submit a claim if you have Life Cover policy with a Funeral benefit.
Disability/accident cover
Cover for the inability to do your occupation due to an illness or injury.
Income protection cover
Disability and/or accident benefits could provide cover for the inability to do your occupation due to an illness or injury.
Sickness benefit cover
Sickness benefits cover you for being booked off on sick leave by a medical doctor.
One medical plan
You can claim for One Medical Plan benefits after being discharged from hospital, or if you have been in the hospital for three days or more.
Severe illness cover
Severe Illness/Dread Disease/Child Illness and Injury benefits cover a variety of illnesses, impairments and injuries.
More about claims
- What is the status of my claim, and how can I check it?
We will assess your claim, request any additional information if required, and let you know of the outcome within 10 working days. Track the progress of your claim within 24 hours by logging onto Sanlam online going to Transact in the top navigation and selecting Service requests. We will also send you messages either via SMS or email updating you on the status of your claim.
- Is there a deadline for filing a claim?
Depending on your claim type, your window to submit your claim could range from 30 days up to six months. In any case, we strongly recommend submitting your claim as soon as possible to avoid any delays in processing your claim.
- What should I do if I have additional questions or concerns about my claim?
You can find contact details to get help with your particular claim by filling out the contact form below. You can either wait for a call me back or call the number that shows up after you select your claims type. Additional contact information is provided when you explore the specific claims type pages.
Need to talk to someone?
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