Death cover
Please follow the instructions below to submit a claim for the death of a loved one. We understand that losing a loved one is tough, which is why we want to ensure that the claim process is as simple as possible. If a claim is approved it will be paid out as a lump sum or an income, depending on the type of benefit that you have. For Sanlam Indie claims, please visit the Sanlam Indie claims section for more information.
Start your claim
- What documents do I need for a natural cause of death?
A certified copy of the official death certificate issued by the Department of Home Affairs
A certified copy of the deceased’s ID
Banking Details form and valid proof of the bank account and a certified copy of the ID document of the beneficiary/plan holder/cessionary
A copy of the Letter of Executorship issued by the Master of the High Court (only for the life cover policy if no beneficiary was appointed)
Valid proof of the bank account in the name of the estate (only for the life cover policy if no beneficiary was appointed)
Completed Dependants Details form (if claiming on RA)
Notice of death (BI 1663) completed by the doctor who certified the death
In certain cases, contract validation will be conducted which amongst other things, may require a medical certificate to be submitted
- What documents do I need for a unnatural or unknown cause of death?
Fully completed SAPS statement (SLDC002E)
Road accident report for accidental death benefits (if the cause of death was a motor vehicle accident)
Judicial inquiry and post mortem report (including J56 and identification of body)
Results of blood alcohol test (if this was done)
In certain cases, contract validation will be conducted which, amongst other things, may require a medical certificate to be submitted
If you require more information, feel free to download our Claim Guide in English or Afrikaans.
Download your claim forms
Please download and complete all the forms below in order to submit your claim.
Select all | ||
|---|---|---|
| Death Claim form (SLDC001) (ENG) | ||
| Death Claim form (SLDC001) (AFR) | ||
| Banking Details form (AE5002) (ENG) | ||
| Banking Details form (AE5002) (AFR) | ||
| Dependants Details form (SLDC004) (ENG) | ||
| Dependants Details form (SLDC004) (AFR) | ||
| Police Statement form (SLDC002) (ENG) |
Select All |
|---|
Submit & track your claim
Once you’ve completed the claim form and collected all the required documents, you can submit it to us in any of the following ways:
Submit online
Submit and track your death claim through our death claims online platform.
Send us your form
Alternatively, submit your claim by forwarding us your completed form and supporting documents by:
Email: deathclaims@sanlam.co.za
Dropping it off at your nearest Client Care Centre
Working through your financial adviser
Next, we will assess your claim, request any additional information if required, and let you know of the outcome within 10 working days. If you are unhappy with the outcome of your claim, you are welcome to appeal to us to reconsider, or you may refer your complaint to the Sanlam Arbitrator.
Submit other claims
- Other claims
Funeral cover
If you’ve taken out a standalone Funeral cover policy with Sanlam or Sanlam Indie.
Funeral benefit
Submit a claim if you have Life Cover policy with a Funeral benefit.
Disability/accident cover
Cover for the inability to do your occupation due to an illness or injury.
Income protection cover
Disability and/or accident benefits could provide cover for the inability to do your occupation due to an illness or injury.
Severe illness cover
Severe Illness/Dread Disease/Child Illness and Injury benefits cover a variety of illnesses, impairments and injuries.
Sickness benefit cover
Sickness benefits cover you for being booked off on sick leave by a medical doctor.
One medical plan
You can claim for One Medical Plan benefits after being discharged from hospital, or if you have been in the hospital for three days or more.