Funeral benefit
Please follow the instructions below to submit a funeral claim for the death of a loved one. We know that losing a loved one is hard, which is why we want to ensure that the claim process is as simple as possible. If a claim is approved it will be paid out as a lump sum. For Sanlam Indie claims, please visit the Sanlam Indie claims section for more information.
Start your claim
- What documents do I need for a natural cause of death?
A clear copy of the official death certificate issued by the Department of Home Affairs
A clear copy of the deceased’s ID. Should the identity numbers on the death certificate differ to that of the ID, a letter from Home Affairs with an explanation will be required.
A clear copy of the claimant’s ID
A proof of bank account into which the claim will be paid. If possible, a bank statement stamped by the bank. Please note that the statement cannot be older than three months at the date the claim is submitted. If a bank statement cannot be provided then a cancelled cheque will be accepted. In the case of third party payments, where the beneficiary does not have a bank account, we require a clear, certified copy of the account holder’s ID, as well as a bank statement and a completed Sanlam discharge form.
Copy of BI/DHA 1663 (Notification of Death) or BI/DHA-1680 (Death Report)
- What documents do I need for a unnatural or unknown cause of death?
Certified copy of the official death certificate issued by the Department of Home Affairs
Certified copy of the deceased’s ID
A letter from the funeral parlour, on a formal letterhead, confirming that the deceased is in their care
BI 1663 completed by the doctor who certified the death
A certified copy of the claimant’s ID and a completed SAPS statement
Completed Banking Details form
Download your claims forms
Please download and complete all the forms below in order to submit your claim.
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| Funeral benefit on Life Cover form (SLFC001) (ENG) | ||
| Funeral benefit on Life Cover form (SLFC001) (AFR) | ||
| Banking Details form (AE5002) (AFR) | ||
| Banking Details form (AE002) (ENG) | ||
| Police Statement form (SLDC002) (ENG) |
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Submit and track your claim
Once you’ve completed the claim form and collected all the required documents, you can submit it to us in any of the following ways:
Upload your form
Upload your completed claim form and supporting documents
Send us your form
Alternatively, submit your claim by forwarding us your completed form and supporting documents by:
Email: deathclaims@sanlam.co.za
Dropping it off at your nearest Client Care Centre
Working through your financial adviser
Next, we will assess your claim, request any additional information if required, and let you know of the outcome within 10 working days. If you are unhappy with the outcome of your claim, you are welcome to appeal to us to reconsider, or you may refer your complaint to the Sanlam Arbitrator.
Submit other claims
- Other claims
Death cover
You can claim for the death of a loved one who had life cover or a savings policy with Sanlam.
Funeral cover
If you’ve taken out a standalone Funeral cover policy with Sanlam or Sanlam Indie.
Disability/accident cover
Cover for the inability to do your occupation due to an illness or injury.
Income protection cover
Disability and/or accident benefits could provide cover for the inability to do your occupation due to an illness or injury.
Severe illness cover
Severe Illness/Dread Disease/Child Illness and Injury benefits cover a variety of illnesses, impairments and injuries.
Sickness benefit cover
Sickness benefits cover you for being booked off on sick leave by a medical doctor.
One medical plan
You can claim for One Medical Plan benefits after being discharged from hospital, or if you have been in the hospital for three days or more.
Submit your claim here
ZA