Income protection cover
Please follow the instructions below if you have an income benefit that covers you for the inability to work because of an illness or injury. If a claim is approved it will be paid as a monthly income. For Sanlam Indie claims, please visit the Sanlam Indie claims section for more information.
Start your claim
Disability income benefits cover you for illnesses and injuries that result in you being temporarily or permanently unable to do your occupation, resulting in a loss of income. Please refer to your policy contract for specific information on what you’re covered for and for the requirements that must be met to qualify for a claim.
- What benefits are in this category?
Temporary Disability Income
Extended Disability Income
Overheads Expenses Protector
- Which supporting documents do I need?
Copies of all medical reports/certificates which indicate your sick leave period(s), as well as a report from your treating specialist(s)
The Declaration by Attending Doctor form (attached in the Claim form)
A copy of your ID
If you’re self-employed, please supply copies of bank statements six months prior to the claim event and then during the claim event, so we can determine the loss of income
If you require more information, feel free to download our Claim Guide in English or Afrikaans.
Download your claim forms
Please download and complete all the forms below in order to submit your claim.
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| Income Protection Claim form (AE2643) (ENG) | ||
| Income Protection Claim form (AE2643) (AFR) | ||
| Retrenchment Claim form (AE2745) (ENG) | ||
| Retrenchment Claim form (AE2745) (AFR) | ||
| Declaration by Doctor form (CPC003) (ENG) | ||
| Declaration by Doctor form (CPC003) (AFR) |
Select All |
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Submit and track your claim
Once you’ve completed the claim form and collected all the required documents, you can submit it to us in any of the following ways:
Upload your form
Upload your completed claim form and supporting documents
Send us your form
Alternatively, submit your claim by forwarding us your completed form and supporting documents by:
Email: livingbenefits@sanlam.co.za
Dropping it off at your nearest Client Care Centre
Working through your financial adviser
Next, we will assess your claim, request any additional information if required, and let you know of the outcome within 10 working days. If you are unhappy with the outcome of your claim, you are welcome to appeal to us to reconsider, or you may refer your complaint to the Sanlam Arbitrator.
Submit other claims
- Other claims
Death cover
You can claim for the death of a loved one who had life cover or a savings policy with Sanlam.
Funeral cover
If you’ve taken out a standalone Funeral cover policy with Sanlam or Sanlam Indie.
Funeral benefit
Submit a claim if you have Life Cover policy with a Funeral benefit.
Disability/accident cover
Cover for the inability to do your occupation due to an illness or injury.
Severe illness cover
Severe Illness/Dread Disease/Child Illness and Injury benefits cover a variety of illnesses, impairments and injuries.
Sickness benefit cover
Sickness benefits cover you for being booked off on sick leave by a medical doctor.
One medical plan
You can claim for One Medical Plan benefits after being discharged from hospital, or if you have been in the hospital for three days or more.
Submit your claim here
ZA