Severe Illness
Please follow the instructions below to submit an illness or injury claim for yourself or your child, if covered by a Sanlam benefit providing such cover. If a claim is approved it will be paid out as a lump sum or income, depending on the type of benefit you have. For Sanlam Indie claims, please visit the Sanlam Indie claims section for more information.
Start your claim
Severe Illness/Dread Disease/Child Illness and Injury benefits cover a variety of illnesses, impairments and injuries, which can have a serious impact on your family’s health and ability to function, for example: Being diagnosed with cancer, diabetes, Alzheimer’s disease, or multiple sclerosis Suffering a heart attack, stroke, or requiring a joint replacement Your child contracting cerebral malaria, requiring ICU care after a near drowning experience, or requiring plastic surgery after a dog bite to the face Please note that the above mentioned are merely examples of possible claim events. Please refer to your policy contract for specific information on what you or your family are covered for and for the requirements that must be met to qualify for a claim.
- What benefits are in this category?
The following are examples of benefits that are claimable under this category:
Comprehensive Severe Illness
Core Dread Disease
Cancer
Cardiovascular
Child: Illness and Injury
Spouse Protector
Child Protector
- Which supporting documents do I need?
A copy of your ID
Copies of all specialist reports, as well as copies of all special medical and laboratory tests. Please note that for cancer claims the staging needs to be indicated.
We may request further medical information and/or documents, if required
Download your claim forms
Please download and complete all the forms below in order to submit your claim.
Select all | ||
|---|---|---|
| Severe Illness Claim form (AE2751) (ENG) | ||
| Severe Illness Claim form (AE2751) (AFR) | ||
| Dread Disease Claim form (AE2737) (ENG) | ||
| Dread Disease Claim form (AE2737) (AFR) | ||
| Spouse Protector Claim form (AE2752) (ENG) | ||
| Spouse Protector Claim form (AE2752) (AFR) | ||
| Child Benefit Claim form (AE2746) (ENG) | ||
| Child benefit Claim form (AE2746) (AFR) |
Select All |
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Submit & track your claim
Once you’ve completed the claim form and collected all the required documents, you can submit it to us in any of the following ways:
Upload your form
Upload your completed claim form and supporting documents
Send us your form
Alternatively, submit your claim by forwarding us your completed form and supporting documents by:
Email: livingbenefits@sanlam.co.za
Dropping it off at your nearest Client Care Centre
Working through your financial adviser
Next, we will assess your claim, request any additional information if required, and let you know of the outcome within 10 working days. If you are unhappy with the outcome of your claim, you are welcome to appeal to us to reconsider, or you may refer your complaint to the Sanlam Arbitrator.
Submit other claims
- Other claims
Death cover
You can claim for the death of a loved one who had life cover or a savings policy with Sanlam.
Funeral cover
If you’ve taken out a standalone Funeral cover policy with Sanlam or Sanlam Indie.
Funeral benefit
Submit a claim if you have Life Cover policy with a Funeral benefit.
Disability/accident cover
Cover for the inability to do your occupation due to an illness or injury.
Income protection cover
Disability and/or accident benefits could provide cover for the inability to do your occupation due to an illness or injury.
Sickness benefit cover
Sickness benefits cover you for being booked off on sick leave by a medical doctor.
One medical plan
You can claim for One Medical Plan benefits after being discharged from hospital, or if you have been in the hospital for three days or more.
Submit your claim here
ZA