Scams | Sanlam

Become cybersafe

Spot and avoid scams

Stay aware of online crime. Cybercriminals use scams like fake charities, bogus products, and phishing to take advantage of people who work from home or are in financial need. Protect your money and personal information.

How to avoid scams

If it sounds too good to be true, it probably is too good to be true. Be very cautious of highly lucrative investment offers.

Avoid responding to unexpected messages via email, SMS, WhatsApp, Facebook, or LinkedIn
Refrain from clicking on links, opening attachments, or sharing personal information in such messages
Verify links by independently searching the website or typing its name, rather than clicking
Be cautious of unexpected messages, even if they seem familiar; confirm offers using different sources
To report a scam or seek assistance, contact Sanlam's Client Care Centre at 0860 726 526

How to spot a scam

Don't be fooled into thinking that scammers won't use WhatsApp, genuinely care about you, or avoid reputable brands like Sanlam.

Beware of messages:

Urging money transfers to unfamiliar accounts
Demanding upfront payments
Containing language errors
Promising rapid, high returns
With suspicious or unusual email addresses
Pressuring you to act quickly

Examples of common scams

Watch out for these known schemes and scams trying to impersonate the Sanlam brand.

Change of banking details scam

Be cautious of individuals claiming to be from Sanlam requesting updated bank details. Always verify by calling 0860 726 526, not using provided contacts. Report any suspicious activity to safeguard against potential fraud.

Retirement benefit scam

Sanlam cautions against fraudsters posing as us, extracting bank info, including card details and CVV, for unauthorised transactions. Stay vigilant.

Vault account scam

We've been alerted to a scam targeting older individuals: Scammers pose as the victim's bank's fraud department, advise moving money to a 'Vault Account' for a fake fraud investigation, causing victims to lose their funds. Stay cautious.

Changing bank account details scam

Beware of the "Change of Bank Account Details Scam." If an email doesn't come from a legitimate Sanlam domain and someone tries to alter your banking information, exercise caution and don't trust such requests.

Fake investment scam

Beware Sanlam impersonation scams on Facebook/WhatsApp. Scammers promise fake investments, use convincing language, and may mention Sanlam. Victims join fake groups, make payments, and lose access. Always verify with Sanlam and report scams online. Stay cautious.

Email hacking scam

Protect your email: Hackers may access it, send fake instructions to Sanlam, and erase evidence. Sanlam confirms high-risk instructions via phone to prevent fraud. Stay vigilant.

Other ways to stay safe online